Policies

 
 
 

Cancellation Policy

We request a minimum of 24 hour notice for cancellation or changes to any single service or services to avoid any additional fees or charges. 

Your appointment is not secured unless it is confirmed. Please help us by confirming your appointment at least 48 hours in advance of your scheduled service.  

If you need to change or cancel your appointment, please call the salon at (760) 487-5875. We can not respond to text messages and email reminders as they are generated directly from our booking system. 

 

Children + Pet Policy

As a courtesy to our other salon guests, and in an effort to offer a relaxing and professional atmosphere, we ask that you refrain from bringing your children (if they are not receiving a service) to the salon. Licensed service animals are welcome, any other pets are not allowed per California law, and Health code. We ask that they not be brought into the establishment. 

 

Late Policy

We understand that parking, traffic, and the unexpected can sometimes interfere with getting to your appointment on time. However, out of respect for our other guests and service providers’ schedules, we kindly ask that you arrive promptly for your reservation.

If you arrive late, your stylist will do everything possible to accommodate you in the time remaining. If your original stylist is unavailable, we will do our best to find another stylist who can perform your scheduled service.

Please note: If you arrive 20 minutes or more past your scheduled appointment time and we are unable to accommodate your reservation, The Parlour reserves the right to assess a fee of 50% of the cost of the scheduled services.

We appreciate your understanding and cooperation in helping us provide the best experience for all of our guests.

If a stylist is running late for a customer, we will call or text the customer and let them know if the wait is going to be more than 15 minutes. We strive to run in a timely manner and respect our customers time. If the wait time is too long you can reschedule or schedule with another service provider that is available that day.  We apologize in advance for any wait time or untimely appointments.  

 

Refund Policy

At The Parlour, our top priority is your satisfaction. We want every client to leave our salon feeling happy and confident with their hair.

We understand that details can occasionally be missed or miscommunications can happen. If you have any concerns during your appointment, we encourage you to bring them to our attention right away so we can address them promptly. If additional time or a follow-up appointment is needed, we ask for your cooperation in scheduling to ensure your complete satisfaction.

Once you leave the salon, you have 14 days to notify us of any issues or concerns related to your service. We are happy to offer adjustments within that time frame if needed.

However, we do not issue refunds on services or gratuities under any circumstances. Our commitment is to work with you to make things right and ensure you love your hair.

For retails purchases, we want you to love the products you bring home for your at home care. If you are not fully satisfied with a retail item, you may return or exchange it within 14 days of the original purchase date.

To be eligible for a refund or exchange:

  • Products must be mostly unused and in their original packaging.

Refunds will be issued in the original form of payment. Please note that no refunds or exchanges will be accepted after 14 days from the purchase date.